Frequently Asked Questions
Shipping and Returns
Where do you ship from?
Where do you ship from?
INOX brand products ship from California. Baldwin brand products ship from Kentucky. Pickup, express shipping, and international shipping are not available at this time.
How long will it take to receive my order?
How long will it take to receive my order?
Standard INOX items ship within 3 business days. Custom and non-standard INOX items can take up to 2 weeks to ship. Baldwin brand items ship within 5 business days.
How much does shipping cost?
How much does shipping cost?
Shipping is $15 to the main 48 US states. Message us through the form below to request a shipping cost to Alaska, Hawaii, or Puerto Rico.
Do you charge sales tax?
Do you charge sales tax?
We only charge sales tax to customers in the state of Idaho and California. If you ship to an address in another state, you will be responsible for your own sales/use tax.
How do I return a product?
How do I return a product?
Contact us through our form below to request a return. Returns must be received back to us within 30 calendar days of receiving the product.
If the item received was damaged or incorrect, then returns are free. If the item is simply no longer wanted, then return shipping and a 25% restock fee will deduct from the amount refunded.